Due to requirements outside of our control, unfortunately at this time we do not ship cigars to California, Delaware, Utah, Michigan, Ohio, South Dakota, and North Carolina.
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, go to https://shop.outsider.com/apps/returns and follow the prompts. Simply pick a drop off location, and we will email you a QR code. No need to print anything. Show a store associate the code, and they'll take care of the rest.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All orders are processed within 3 business days.
We ship all orders through DHL
Standard shipping leaves our Nashville, TN warehouse within 3 days, and typically arrives within 2-3 business days.
Orders placed over the weekend and major holidays are fulfilled the next working business day.
We offer free expedited shipping for all continental U.S. orders over $100
You can track your package by clicking “view your order” in your shipping confirmation email. It may take a day or two for your tracking information to populate. If you do not see your tracking information populated in two days please contact firstname.lastname@example.org.
If you see an error on your order confirmation after placing your order, please reach out to email@example.com soon as possible so we can rectify the situation. We will do our best to update the information before your package makes it out the door but we do fulfill orders as quickly as possible and cannot guarantee that we’ll be able to stop your package before it is shipped.
If you receive a damaged, defective or incorrect item, please reach out to us at firstname.lastname@example.org with a photo of the damaged or defective item and describe what the damage is. Please also provide your order number in the email. We’ll make it right!
If you see an error on your order confirmation after placing your order, please reach out to email@example.com as soon as possible so we can rectify the situation. We will do our best to update the information before your package makes it out the door but we do fulfill orders as quickly as possible and cannot guarantee that we’ll be able to stop your package before it is shipped.
If your package is lost, please take a look at your tracking information to double check for any shipping delays. If you do not identify any shipping delays, please reach out to firstname.lastname@example.org